Consultation
Understand the consumer’s goals, reports and situation.
The general reporting and dispute process is based largely on federal consumer law, while the company must also follow applicable Arizona requirements.
Learn more: See how credit repair works in Arizona
Understand the consumer’s goals, reports and situation.
Identify information that may deserve closer review or dispute.
Prepare the appropriate dispute workflow and supporting information.
Organize bureau responses, updates and potential next steps.
Credit-report outcomes depend on the facts of each account and the responses of the applicable reporting companies and data furnishers.
Depending on the concern, the secure intake may request current reports, identity verification, adverse-action notices, creditor or collector correspondence, payment records, account statements, fraud records, investigation responses, or other documents supporting the facts. Never send originals unless specifically required.
A nationwide credit reporting company generally must investigate a dispute within 30 days of receiving it. Certain circumstances can allow up to 45 days, including when relevant additional information is submitted during the investigation period. The company generally has five business days after completing the investigation to notify the consumer of the result.
Official source: CFPB investigation timing guidance
There is no single completion time. Intake, document collection, preparation, delivery, investigation rounds, customer participation, reporting complexity, and included follow-up can extend the process beyond one statutory investigation window.
The signed agreement should define completion. Generally, the service is complete when the contracted review, agreed work, included response tracking or follow-up, and final outcome or next-step summary have been delivered.